Permanent employee,
Full-time
· USA, WI 53593, Verona
Your mission
Provide product installation, training, service, and support to Minitube customers in person, remote computer sessions or by telephone. Troubleshoot and repair technical issues. As part of a team, provide 24/7 customer support.
Perform and document QC, setup, and configuration of technical spermatology equipment prior to shipment, and in office diagnostics and repair of equipment. Interface with other departments and third-party vendors to ensure proper system configuration and functionality.
Assist software engineering department by providing critical feedback on software compatibility and functionality. Provide suggestions for software improvement/enhancement.
Provide feedback to assist with product research and development by submitting ideas to fulfill customer equipment needs. Assist in development and testing of new technical products.
Stay current with changing computer and microscope technologies to provide the best possible solution to meet customer needs.
Work with purchasing department to maintain adequate microscope and computer inventories to reduce delivery lead times for technical products.
Work directly with the sales department to identify the optimal system configuration based on customers’ requirements and site construction.
Consultation with customers at the customer site to provide adaptations in processes and create efficient workflows.
Work in a team environment almost 100% of the time.
Your profile
Qualified candidates should possess a minimum of a 4-year degree in Animal Science, Animal Reproduction, Biology, Microscopy and Computer Science or a related field and/or have a minimum of 3 years’ work experience in a related field. General Lab Process and Lab Equipment Experience, Presenting Technical Information, Equipment Maintenance, Conceptual Skills, Quality Focus, General Consulting Skills, Control Engineering, Production Planning, Technical Zeal, Job Knowledge, Communication, Independent but also work in a team environment effectively.
Why us?
Minitube USA, Inc., a subsidiary of Minitube International, is looking for an energetic, self-motivated person with Canine and/or Equine Reproduction industry knowledge and experience to join our growing sales team as an Account Manager – Companion Animal Division. Minitube International is the world-wide leading supplier of systems for the field of assisted animal reproduction. With our expansive range of products and services for artificial insemination, embryo transfer and associated biotechniques, we are able to effectively support our customers working in animal breeding, veterinary medicine and research around the globe. Our team of specialists are continually working for the further advancement and development of reproductive technologies.
what makes us special
Position Location: Verona, WI near Madison, WI
Salary range: Salary based on education and experience. Non-exempt position with wages starting at $25 per hour plus benefits package, including health, dental, vision and 401K. Paid vacation and holidays. Supervisor: Lab Automation Manager
Full time position: 40 hours per week, Monday – Friday 8:00 to 4:30, Weekend hours as needed. Travel: Up to 60% travel is possible. Expense reimbursement and company supplied vehicle as necessary for travel.
How to Apply: Please send cover letter and resume to Minitube Human Resources hr@minitube.com 800.646.4882
As an owner-managed family business, we can look back with pride on over 50 years of company history. Headquartered in Tiefenbach near Landshut in Lower Bavaria, we have been setting standards in reproductive technology for modern animal breeding since 1970. Since 2021, we have also been active in the field of reproductive medicine in the human medical market.
With companies in the USA, Canada, Mexico, Brazil, Australia, China, India, the Middle East, Slovakia and Spain, we arr more than 400 colleagues who treat each other with respect and always focus on people as such.
We combine tradition and modernity by relying on the tried and tested, reinterpreting it and acting with an eye to the future. We are aware of our responsibility, think sustainably and, together with our customers, contribute to the sustainable production of healthy and affordable food.
Our customers appreciate our flexible and solution-oriented service, our commitment and our passion for laboratory automation. Thanks to a remarkable team spirit and the dedicated cooperation of all team members, we can now count ourselves among the world market leaders in our field. And we are very proud of that!
We appreciate your interest in Miniube USA. Pease fill out the following short form. If you have trouble uploading your documents, please email hr@minitube.com or call us at 800.646.4882.
